2. Compendium of Priorities and Initiatives (continued)
Human Services
Centrelink Call Centre
The Government will provide funding of $120.5 million over two years to ensure that Centrelink call centres continue to deliver efficient telephone services for families, pensioners and job seekers. This measure will assist Centrelink in responding to an increase in the number of calls and a trend towards longer and more complex calls. This funding is in addition to an increase in Centrelinks overall funding in 2009‑10 of over $200 million provided to Centrelink under established funding arrangements to respond to the rising customer numbers, primarily resulting from the economic downturn. Access to call centres is important to those customers who do not reside near Centrelink Offices, particularly those in rural and regional areas.
Further information
Further information about these and other human services initiatives relating to rural and regional Australia is available at www.humanservices.gov.au.
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