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Australian Government Coat of Arms

Budget | 2015-16

Budget 2015-16
Australian Government Coat of Arms, Budget 2015-16

Your Government online

Government services need to be smart, efficient and ready for the digital age

In today’s digital world, people have come to expect convenient access to services at a time that suits them.

The Government is delivering the National Broadband Network faster and at less cost, to enable all Australians to connect to transformative services online.

Most industries now undertake more than half their transactions online.

The Government must be at the forefront of moving its services to digital channels.

That is why the Government is investing $254.7 million in the Digital Transformation Agenda to transform government service delivery.

This includes the establishment of a Digital Transformation Office to drive the Agenda and ensure that Government services are simpler and easier to use and can be completed from start to finish online.

The first phase of the Agenda will include provisions to:

  • implement a Digital Service Standard to apply to all Government agencies to make services simpler, faster and easier to use;
  • design and deliver more myGov services with an improved digital inbox, ‘tell us once’ services, and a new digital account for businesses that can be accessed using myGov; and
  • a simpler, more consistent and efficient grants administration process across government.

The Agenda will also include the implementation of a Streamlined Business Registration service announced in the Jobs and Small Business package. This will simplify the process of registering a business.

The graphic shows how user needs are at the centre of plans to improve the way people access government services.  Currently, the user experience is inconvenient, time consuming and involves red tape.  In the future, people will have quicker interactions online, making government services more convenient.